Introduction
Shopping online has its perks, but sometimes, things don’t work out as planned. Whether the fit is off or the color isn’t what you expected, knowing how to navigate the return process can save you time and hassle. This guide provides a step-by-step walkthrough of Everlane’s return policy, ensuring a smooth and stress-free experience.
Understanding Everlane’s Return Policy
What Items Are Eligible for Return?
Everlane accepts returns on most items within 30 days of purchase. The products must be:
- Unworn
- Unwashed
- In original packaging
- With tags attached
Exceptions: Final sale items, underwear, face masks, and personalized items are non-returnable.
Return Methods
Everlane offers two convenient return methods:
- Mail-In Returns: Suitable for those who prefer to handle returns from home.
- In-Store Returns: Ideal for customers who live near an Everlane store.
Step-by-Step Guide to Returning Items
Mail-In Returns
- Initiate the Return:
- Log into your Everlane account.
- Navigate to the “Orders” section.
- Select the item(s) you wish to return.
- Click on “Start a Return.”
- Print the Return Label:
- Everlane will provide a prepaid return shipping label.
- Print the label and attach it to the package.
- Pack Your Items:
- Ensure all items are securely packed in their original packaging.
- Include any original documentation.
- Ship the Package:
- Drop off your package at the nearest shipping carrier location.
In-Store Returns
- Find a Store:
- Locate the nearest Everlane store using the store locator on their website.
- Bring the Items:
- Take the items you wish to return, along with the receipt or order confirmation email.
- Process the Return:
- Visit the customer service desk.
- The store associate will assist you with your return.
Refund Process
How Long Does It Take?
- Mail-In Returns: Typically processed within 10-14 business days after the package is received.
- In-Store Returns: Processed immediately.
Refund Method
- Refunds will be issued to the original form of payment.
- For gift returns, a store credit will be issued.
Tips for a Hassle-Free Return
- Keep Receipts: Always retain your purchase receipts until you’re sure you won’t need to return the item.
- Check Policies: Review Everlane’s return policy regularly as it may change.
- Use Original Packaging: Helps ensure the item remains in good condition during the return process.
Frequently Asked Questions (FAQs)
Can I return items purchased on sale?
Items purchased on sale can be returned unless they are marked as “Final Sale.”
How do I exchange an item?
Everlane does not offer direct exchanges. Instead, return the unwanted item and place a new order for the desired item.
What if I received a damaged or defective item?
Contact Everlane’s customer service immediately. They will assist you in returning the item and provide a replacement or refund.
Can I return an online purchase in-store?
Yes, you can return items purchased online at any Everlane store.
Are return shipping fees covered?
Everlane provides a prepaid shipping label for mail-in returns, so you don’t have to worry about return shipping costs.
Conclusion
Returning items to Everlane is straightforward and customer-friendly. Whether you opt for mail-in or in-store returns, this guide ensures you have all the necessary information for a smooth process. Keep these tips and steps handy for your next Everlane purchase, ensuring a hassle-free return if needed. Read more…